FAQ

Find answers to our most frequently asked questions.

Shipping & returns

Where do you ship to?

We currently ship to the United Kingdom and Nigeria, with more regions coming soon.

At checkout, you will see all available delivery options for your location.

How long will my order take to arrive?

Orders are processed within 1–2 business days.

Estimated delivery times:

  • UK: 2–5 working days
  • Nigeria: 3–7 working days

Once dispatched, you’ll receive an email with your tracking details.

Can I return or exchange my order?

We accept returns within 14 days if the product is unopened, unused, and still sealed.

Due to hygiene standards, opened cosmetics cannot be returned unless they arrive damaged or faulty.

To start a return, email us at be@therareaura.com

My item arrived damaged or incorrect — what should I do?

Please contact us within 48 hours of delivery with your order number and clear photos.

We’ll happily arrange a replacement or refund, and we will cover the return shipping if the fault is ours.

Can I cancel my order?

Yes - as long as your order hasn’t been dispatched.

If you need to cancel, please reach out to us at be@therareaura.com within 12 hours of placing your order.